{"id":14501,"date":"2026-03-18T13:48:32","date_gmt":"2026-03-18T19:48:32","guid":{"rendered":"https:\/\/amiti.org.mx\/?p=14501"},"modified":"2026-04-06T11:17:01","modified_gmt":"2026-04-06T17:17:01","slug":"hcltech-y-cisco-lanzan-la-solucion-fluid-contact-center-con-ia","status":"publish","type":"post","link":"https:\/\/amiti.org.mx\/en\/14501\/hcltech-y-cisco-lanzan-la-solucion-fluid-contact-center-con-ia\/","title":{"rendered":"HCLTech\u00a0y Cisco lanzan la soluci\u00f3n Fluid\u00a0Contact\u00a0Center con IA\u00a0"},"content":{"rendered":"<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"268\" height=\"180\" src=\"https:\/\/amiti.org.mx\/wp-content\/uploads\/2026\/03\/Imagenes-boletin-11.png\" alt=\"\" class=\"wp-image-14503\" srcset=\"https:\/\/amiti.org.mx\/wp-content\/uploads\/2026\/03\/Imagenes-boletin-11.png 268w, https:\/\/amiti.org.mx\/wp-content\/uploads\/2026\/03\/Imagenes-boletin-11-18x12.png 18w\" sizes=\"(max-width: 268px) 100vw, 268px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>HCLTech, empresa tecnol\u00f3gica l\u00edder a nivel mundial, anunci\u00f3 hoy el lanzamiento de una versi\u00f3n mejorada de su soluci\u00f3n Fluid\u00a0Contact\u00a0Center en colaboraci\u00f3n con Cisco.\u00a0<\/p>\n\n\n\n<p>La soluci\u00f3n incorpora IA y funcionalidades en la nube para ayudar a las empresas a transformar la interacci\u00f3n con el cliente. Combina la plataforma&nbsp;Webex&nbsp;Contact&nbsp;Center de Cisco, basada en IA y en la nube, con la experiencia de&nbsp;HCLTech&nbsp;en la transformaci\u00f3n de&nbsp;Contact&nbsp;Center como Servicio (CCaaS) para que las empresas puedan adoptar funciones basadas en IA y&nbsp;GenAI&nbsp;que mejoran la capacidad de respuesta del servicio y la eficiencia operativa.&nbsp;<\/p>\n\n\n\n<p>La soluci\u00f3n incluye agentes virtuales multiling\u00fces, IVR conversacional, herramientas de asistencia al agente, an\u00e1lisis, monitorizaci\u00f3n proactiva y casos de uso espec\u00edficos del sector. Dise\u00f1ado para ofrecer flexibilidad y una f\u00e1cil integraci\u00f3n, Fluid&nbsp;Contact&nbsp;Center admite la migraci\u00f3n guiada a&nbsp;CCaaS, simplifica la adopci\u00f3n de tecnolog\u00eda y proporciona una experiencia integral para ayudar a las empresas a mejorar significativamente la prestaci\u00f3n del servicio y la satisfacci\u00f3n del cliente.&nbsp;<\/p>\n\n\n\n<p>\u201cA medida que el panorama de los centros de contacto evoluciona r\u00e1pidamente, desde el soporte reactivo hasta la interacci\u00f3n proactiva y ahora predictiva,&nbsp;GenAI&nbsp;y las arquitecturas nativas de la nube est\u00e1n redefiniendo la experiencia excepcional del cliente\u201d, afirm\u00f3&nbsp;Gurpreet&nbsp;Singh&nbsp;Kohli, vicepresidente ejecutivo y director de la Unidad de Negocio de Redes y Centros de Contacto de&nbsp;HCLTech. \u201cNuestra colaboraci\u00f3n con Cisco, un socio de confianza durante m\u00e1s de tres&nbsp;d\u00e9cadas,&nbsp;se centra en transformar la experiencia del cliente y ofrecer conjuntamente resultados transformadores de CX\u201d.&nbsp;<\/p>\n\n\n\n<p>\u201cEn Cisco, nos comprometemos a capacitar a nuestros socios para que ofrezcan soluciones innovadoras que mejoren la experiencia del cliente\u201d, afirm\u00f3 Shannon Leininger, vicepresidenta de Ventas Globales para Socios de Cisco. \u201cAl combinar&nbsp;Webex&nbsp;Contact&nbsp;Center, basado en IA de Cisco, con la experiencia en IA y&nbsp;GenAI&nbsp;de&nbsp;HCLTech, permitimos a las empresas ofrecer una interacci\u00f3n m\u00e1s inteligente y personalizada, y establecemos un nuevo referente para la innovaci\u00f3n en los centros de contacto modernos\u201d.&nbsp;<\/p>\n\n\n\n<p>HCLTech&nbsp;y Cisco comparten una relaci\u00f3n estrat\u00e9gica de m\u00e1s de 30 a\u00f1os en diversas arquitecturas tecnol\u00f3gicas de Cisco, incluyendo ingenier\u00eda, TI y experiencia del cliente (CX), dando soporte a clientes en m\u00e1s de 60 pa\u00edses. M\u00e1s informaci\u00f3n sobre la alianza&nbsp;HCLTech-Cisco:&nbsp;<a href=\"https:\/\/www.hcltech.com\/cloud\/cisco\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.hcltech.com\/cloud\/cisco<\/a>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>HCLTech, empresa tecnol\u00f3gica l\u00edder a nivel mundial, anunci\u00f3 hoy el lanzamiento de una versi\u00f3n mejorada de su soluci\u00f3n Fluid\u00a0Contact\u00a0Center en colaboraci\u00f3n con Cisco.\u00a0 La soluci\u00f3n incorpora IA y funcionalidades en la nube para ayudar a las empresas a transformar la interacci\u00f3n con el cliente. Combina la plataforma&nbsp;Webex&nbsp;Contact&nbsp;Center de Cisco, basada en IA y en la [&hellip;]<\/p>\n","protected":false},"author":148,"featured_media":14503,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"class_list":["post-14501","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias-amiti"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>HCLTech\u00a0y Cisco lanzan la soluci\u00f3n Fluid\u00a0Contact\u00a0Center con IA\u00a0 - AMITI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/amiti.org.mx\/en\/14501\/hcltech-y-cisco-lanzan-la-solucion-fluid-contact-center-con-ia\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"HCLTech\u00a0y Cisco lanzan la soluci\u00f3n Fluid\u00a0Contact\u00a0Center con IA\u00a0 - AMITI\" \/>\n<meta property=\"og:description\" content=\"HCLTech, empresa tecnol\u00f3gica l\u00edder a nivel mundial, anunci\u00f3 hoy el lanzamiento de una versi\u00f3n mejorada de su soluci\u00f3n Fluid\u00a0Contact\u00a0Center en colaboraci\u00f3n con Cisco.\u00a0 La soluci\u00f3n incorpora IA y funcionalidades en la nube para ayudar a las empresas a transformar la interacci\u00f3n con el cliente. 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